Empathy in entrepreneurship: Crowdfind Founder Story
Jay Sebben, CEO and founder of Crowdfind, wants to help people find their lost stuff. Whether it's a wallet dropped at Coachella or a chi...
Operations departments are becoming more dependent on technology to operate effectively. Overlooked areas like Lost & Found, Security, and Maintenance do not have easy-to-use solutions that live up to their needs. This issue leads to inefficient and ineffective processes that result in errors, poor communication, and negative customer service experiences. Venues, events, and transportation agencies have budgets to spend on software solutions, but the reality is that most options are outdated, difficult to use, expensive, or simply non-existent.
Crowdfind’s image-led workflow delivers exactly what the operators are asking for. It is an easy-to-use, cost-effective, and up-to-date software providing designed to solve issues they face daily. Since 2014, Crowdfind has completely revolutionized how companies manage Lost & Found. Now, our clients are signing up for exciting platform expansions coming in 2018 to resolve issues in other departments.
The Lost & Found department has historically been one of the most ignored operational areas. Not anymore. Crowdfind make managing this $9B problem easy. Crowdfind's Lost & Found software has been a trusted resource for operations teams since 2014.
Crowdfind’s software makes managing Lost & Found items as easy as snapping a picture. In less than 5 seconds, operators can snap pictures of items turned in to their Lost & Found.
Crowdfind integrates onto operators’ websites to make their Lost & Found searchable by their customers 24x7. This eases customers’ anxiety, making them feel valued, and increases returns. Here’s a live example from Salt Lake City International Airport.
Operators can manage their customers’ claims, communicate with them and coordinate shipping all from one place.
Crowdfind is currently working with some of the largest event, venue, and travel management companies in the world.
Crowdfind's Lost & Found revenue is growing. While our 2017 numbers were up across the board, 2018 Q1 revenue is up 448% vs the same period last year. Even without new workflows, Crowdfind will more than double 2017's revenue total.
Our clients trust Crowdfind’s image-led technology so much that they’re driving us to expand into other parts of their business. Crowdfind will replicate its success with Lost & Found departments by offering new products tailored to security and maintenance teams. This is the start of a broader strategy to continue expansion as an innovator in the enterprise software market.
Maintenance issues plague every event and venue operator around the globe. Crowdfind's image-led workflow makes us an ideal candidate for solving these issues. With our technology, employees would be able to simply snap a picture and assign a maintenance work ticket to team member. Once the maintenance team fixes the problem, they can use a picture again to close out the work ticket. This helps make sure that venues and events are well maintained.
It is an unfortunate reality that metal detectors and increased security measures are required just about anytime a crowd gathers. With tragic events over the last year alone, operators need new tools and technology to ensure their protocols are being followed, and their customers are safe. While operators strive to create a safe environment, they’re struggling to meet their customer’s demand for a transparent process. Customers want to understand what happens to their items, and how they can retrieve them after the event.
Crowdfind can bridge this divide by facilitating the tracking, management, and seamless return of Prohibited Items customers mistakenly bring. Operators are already expected to create reports on items confiscated at events, including NBA and other professional sports leagues, our software can automatically generate these reports. Crowdfind’s current software can make these security needs a quick, easy, and automated process for operators.
More than “just” a Lost & Found software, Crowdfind is an innovative Enterprise Software-as-a-Service (SaaS) platform. Operators are searching for more cost-effective cloud-based tools to improve efficiency, and we are poised to capitalize on this need.
As Crowdfind adds to its product suite, the team can address significant gaps in the Enterprise SaaS market. While there may be multiple accounting and email platforms targeting businesses, there are far fewer software companies seeking to innovate operational areas we are focused on. Crowdfind will utilize its image-led workflow to gain a portion of the growing software budgets for operations teams.
Crowdfind’s current growth rate coupled with its new products will allow it to quickly scale within the rapidly expanding Enterprise SaaS market.
Jay Sebben co-founded Crowdfind and serves as its Chief Executive Officer. The idea for Crowdfind came when Jay saw a lost dog flyer at a coffee shop in Chicago and realized there had to be a better way to track lost items.
In 2005, Jay began buying small technology companies, forming a part of the now venture development company, L Street Collaborative, LLC. He has spent most of his professional career balanced between the challenges of corporate finance and the thrills of entrepreneurship. He has been involved in numerous start-ups and related financings and has participated in several buyouts of existing companies over his 15-year career.
Crowdfind has the opportunity to become a truly innovative company in the $60B Enterprise SaaS market and we’re inviting you to be part of the team! Help us make running the world’s largest events, venues and transportation hubs as easy as taking a picture. Invest today!
We have all lost something
We take something that can be a nightmare and make it an easy and seamless process.
Security solutions are needed now more than ever
It is hard to keep up with what you can or cannot bring to a concert, event, or while traveling. With Crowdfind, you don’t have to worry about if you will ever get an item back when it is confiscated.
We have a vast addressable market
Every place you visit has lost and found, maintenance and security departments. Places like gyms, stores, venues, arenas, transportation hubs, tourist attractions are all targets for multiple products.
Our reach is growing
As we build new branches of our software, our reach grows. It is a solution businesses are looking for and now is the time to get involved.
$25,000 – $1,070,000
Crowdfind needs to raise $25K before the deadline for the campaign to be successful. Maximum amount Crowdfind will raise is $1.07M.
Crowdfind needs to reach their minimum funding goal before the deadline for the campaign to be successful.
Crowd Safe · Learn more
A Crowdfind laptop sticker
A Crowdfind T-Shirt and laptop sticker
A virtual meeting with the Crowdfind leadership team, a Crowdfind T-Shirt and laptop sticker
Stop by the Crowdfind Chicago offices in person, where you will meet with the leadership team to learn more about what we are building.
Software Subscriptions: Venues and event operators pay a subscription fee via a software-as-a-service (SaaS) model. This can vary from monthly or yearly subscriptions or one-off events. We also have different pricing tiers operators can choose from: Lite, Basic, Branded, or Enterprise.
Shipping: Crowdfind's software allows clients to generate shipping labels from USPS, FedEx and UPS. This simplifies the process of coordinating returns when a claimant is unable to pick it up in person. Crowdfind process these label fees directly for our clients.
Services and Item Liquidation: In some instances, clients will pay our team to provide onsite Lost & Found consultation and management (this is particularly relevant for Festivals). Other clients choose to send Crowdfind their Lost & Found items. Our team then acts as a remote customer service arm of our clients, handling all claims responses. We also store all Lost & Found items for a pre-set amount of time depending on the client, and then responsibly dispose of all items. Our goal is to keep as many items out of landfills as possible.
Future: As we release new software products, we will utilize a similar SaaS model for each. It is likely that as we expand into new departments, additional revenue opportunities will arise.
Having pictures of lost items online can lead to people falsely claiming items. But, we provide ways to make sure companies can verify ownership.
For phones, we ask for the password or the IMEI number. For debit or credit cards we ask for the name on the card and the last 4 digits. For bags and backpacks we ask what is inside, and so on. We have ways to verify ownership for every category.
If items' pictures should not be shown for privacy or other reasons for items like IDs or debit and credit cards, we have options to turn images off.
Our pictures and ideas for growth set us apart from other companies. Our competitors have brought lost and found forms online, but we bring the whole inventory online freeing up staff from having to still search through items to make matches. Our image-led workflow has taken digital lost and found further than our competitors have been able to.
We also have plans and ideas for growth, unlike any our competitors have. Mainly, our maintenance and security workflows. We have seen how our product is used, and have used' clients feedback and their need for help in other areas. This has shown us how we could use our software to help in the event and venue sphere.
Well, we do! Some people think that Lost and Found items are just a nuisance or an unappealing/unimportant part of an organization. What we have found is that Lost and Found is actually a very powerful customer service opportunity.
When people lose something at an event or venue, they panic. A poor Lost and Found process will lead that person to believe that the event or venue does not care about their experience. By having an easy-to-use, transparent Lost and Found process, our clients have reported fantastic responses from their paying customers.
In the age of immediacy and online reviews, a positive Lost and Found process can lead to serious brand affinity. Besides, who doesn't love helping someone else find their missing items?
We are doing so for a number of reasons. We have always known that our image-led workflow could be used in other places. The ability for venue or event operators to snap a picture of a broken item and assign it to the appropriate team has long interested us. Since a client has signed on to be our live beta test in 2018, other clients have also expressed interest.
In general, we see maintenance as another overlooked department that actually has a significant impact on guest experience, similar to Lost and Found.
Security teams are often responsible for handling Lost and Found items. In speaking with Security clients, we learned that some items in their Lost and Found inventory come directly from security checkpoints.
We shared our security ideas with more clients and found that there are very few solutions to track prohibited items in a responsible way. Most clients were interested to learn how we can help them track this.
While it may seem counter-intuitive, we believe that security checkpoints and metal detectors offer another under-utilized customer service opportunity. Most fans or customers don't intend to bring prohibited items, so offering them a streamlined tracking process that simplifies returns can lead to a better experience for all involved.
In addition, we know that some professional sports leagues require reporting on items confiscated after each game. With limited software options available to make reporting simple. We think Crowdfind can help.
We believe that Crowdfind will progress to provide ever more visual and smarter workflows including utilization of AI, data analytics, video and augmented reality (AR) to provide a visual and smart layer that sits on top of the enterprise. In keeping with our legacy in lost and found and customer service, that layer will be rich in empathy for the customer and ease of use for the user. An image truly is worth a thousand words for operators, and we know that photos can drive efficiencies for clients, as we have seen the impact on lost and found departments. Much like CRMs sparked a whole layer of sales & marketing tech, we believe visual and sensory smart-layered technology is a big opportunity and that we are well positioned given our success to date in the lost and found space.
Crowdfind successfully raised $54,859 from 131 investors on July 24, 2018
I work as music fests sometimes, and people always loose stuff. This app will hopefully tackle that issue.Patrick HavensInvested 23 days ago
This is a great ideal for people to recover things. Without this they might have never been seen again !!bennie williamsInvested 24 days ago
I think this a great companyDouglas TaylorInvested 27 days ago
I invested because it appears that this company will fill a necessary niche.Neil LevyInvested 28 days ago
Good way to help peopleThomas WashInvested 28 days ago
SaaS for unique market that useful but people often forget.great focusing of this sight.Kai Leung HuenInvested 28 days ago
Is it not great, that there is software, that helps us with one of the elemental things for us humans ... finding objects again. I really hope, that Crowdfind will turn this planet in a safe place, where losing is no big deal anymore and easy to fix.Arwed KubischInvested 29 days ago
I wanted toCorey MacWilliamsInvested 29 days ago
I believe Crowdfind is a great idea and alot of times personal belongings and with a software, a lot of event companies would benefit the same. Keep up the good work and hope to see it grow :)Arjun RaiInvested 29 days ago
I have known the Crowdfind team fro few years now and believe in their strategy and knack for execution.Hal TezcanInvested about 1 month ago
Crowdfind is an interesting take on traditional lost & founds. I have been to many concerts/festivals, and have volunteered for them; I have seen first hand the operations required for these stations. Simply, Crowdfind will make this more efficient.Avery KondaInvested about 1 month ago
I’ve been to enough festivals and venues to know Crowdfind is a valuable, much needed and invited service.Cody HeisingerInvested about 2 months ago
Great concept, looking forward to watching this evolve.John RuskInvested about 2 months ago
Happy to support a creative solution.Christopher EkrenInvested 2 months ago
Innovative idea. P2P solutionSameer NiphadkarInvested 2 months ago
.Alvin MosesInvested 2 months ago
I can relate to your mission.John CarruthInvested 2 months ago
I like the novelty of this service and think it will become a disrupter.!! It is something new and refreshing with much potentialart wongInvested 2 months ago
I invested because this app makes common sense, giving people a chance to retrieve their lost items easily.robert kaczenskiInvested 2 months ago
I invested because I attend conferences and see how hard it is for people to find what is lost. This is an itch scratching solution.Victor OlowoInvested 2 months ago
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